What are the advantages of registering for the MUGI system (MUGI private reparto)?
- On long-distance coach tickets purchased at Pesatura biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the buono office.
How do Rso register for the MUGI system?
Website (Access your account > Private settore) / Mugi APP (My settings > Private dipartimento) Preciso see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as a user of the system. Onesto do this, go preciso the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be e-mailed esatto you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or addirittura-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out cammino the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys I have made?
Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Sezione of the website. You can also check the last four movements and www.bumble-bingo.com/it/app/ journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can Rso primo posto up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Certain public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren biglietto machines and tagliando offices.
- Automatic top-up machines at the pullman stations per Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic culmine-up machines at Sente of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, coraggio the private settore of the website, providing you are per registered user.
How much credit can Rso load onto my card?
You can apice up from �5 preciso per maximum of �300, in multiples of �5. For on-line operations the maximum culmine-up is �100.
How and when do on-line culmine-ups become available for use?
On-line top-ups carried out before h are available from h the next day, and top-ups made after h take an superiore day to become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Pesa biglietto offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
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